Wacom Driver Has Been Reomved but Installer Is Asking to Remove It Again
Please note: This FAQ section is designed for system integrators or system administrators that are deploying Wacom tablets across their enterprise. I want to install the DisplayLink graphics driver in a corporate environment where DTU devices are already connected to the PCs Please see the DisplayLink corporate installation guide After installing the Wacom tablet driver the pen tablet will not work properly and on trying to access the control panel (Wacom Tablet Properties) the following error appears: On some versions of Windows, particularly Windows 7, this can happen if Windows is not fully updated. Alternatively you can apply these 3 updates individually: KMDF - https://support.microsoft.com/en-us/help/2685811/kernel-mode-driver-framework-version-1-11-update-for-windows-vista-win UMDF - https://support.microsoft.com/en-us/help/2685813/user-mode-driver-framework-version-1-11-update-for-windows-vista-windo SHA-2 - https://docs.microsoft.com/en-us/security-updates/securityadvisories/2015/3033929 The pen on the 1152 only works with XenApp if Windows Ink is disabled in the Wacom Tablet control panel because of a known issue between Citrix and Microsoft. Windows touch input is mapped by the operating system. The Wacom driver attempts to override this but may not always be successful in certain environments. Windows touch display mapping is stored in the Windows registry as the device path and the video path. These paths are unique to each machine and device, so it cannot be shared between machines. DisplayLink has a FAQ for this issue. Please see the following FAQ for proper driver functionality on Mac OS 10.15 Catalina: https://www.wacom.com/en-us/support?guideTitle=Is-there-a-driver-for-Mac-OS-10.15-Catalina%3F&guideId=015-916 The DTU-1031X is not supported on Mac OS 11 - although the pen works the display will not. Please note however that the later model DTU-1031AX is supported and works fine. Ideally the DTU should be connected directly to a USB port on the PC using both cables. If it is necessary to use a USB hub it should be an A/C powered one. For the DTU 1141 it is advisory to connect the second USB plug to make sure the unit is receiving enough power. Ensure the latest release of the Wacom tablet driver is installed from the Wacom Drivers support page Ensure the latest release of the relevant video driver for the particular DTU model is installed as below. For Windows 10 Anniversary Update version 1607 no graphics driver is needed. The DisplayLink driver appears in Programs and Features as "DisplayLink Core Software". Older releases also show a second entry for "DisplayLink Graphics" Please download the UV-A8301 USB 2.0 Display Adapter. (Please note that the MAC driver supplied in the download file is not compatible with the 1031X). Normally the MCT driver will update automatically to the latest version from the Internet if your PC is connected to it. The 1031X MCT driver will appear in "Programs and Features" on your PC as "Trigger External Graphics Family...." - see the screenshot at the bottom of this page Reboot the PC after installing any of the above drivers Check that the DTU appears as a "Wacom Tablet" under Human Interface Devices in Device Manager. In most versions of Windows it should also appear as a USB Display Adapter as below On Windows 10 Anniversary Update version 1607 it will appear under Display Adapters and also under Human Interface Devices as shown below. Check that the DTU is recognised by Windows as a monitor in the Windows Screen Resolution dialog Once the relevant drivers are installed please check that the "Wacom Professional Service" service is running in Windows Services - if not then uninstall and reinstall the driver and check again. For the DisplayLink driver there should also be a Windows Service called "DisplayLinkManager" and this should also be running. If not start it manually. If it doesn't start automatically at the next reboot try uninstalling and re-installing the DisplayLink driver. For the DTU-1031X the Wacom Professional Service should be running but there is no graphics driver service as such. You should however find a new purple icon in your system tray. Please see the "Programs and Features" screenshot below for an illustration of what the icon looks like. From the Wacom Desktop Center, under "Backup Settings" select "Reset settings" under "Local backup". Calibrate the pen using the Wacom Tablet Control Panel which should appear in your Start menu as "Wacom Tablet Properties" (this is not normally required but if your pen is out of line that it may help). After completing the above tasks, if the signature capture window fails to appear or appears but does not ink then proceed as follows: If you haven't installed the SDK (perhaps because you have sign pro PDF instead) please download the analyser from the Capture Analyser download link on our Test signature capture page. The driver logs are created in C:\Wacom\Logs and logs will continue to generate in that location until logging is disabled. The driver logs are created in C:\Wacom\Logs and logs will continue to generate in that location until logging is disabled. Download the zip file debuggingProRegistryScripts.zip. This contains two reg files; one to enable logging and one to disable logging. If you want to generate a crash dump from Internet Explorer please see these Microsoft instructions Alternatively Procdump can be used to capture all crash dumps, including the full dump. For example, use in the Windows command line to set procdump as the last chance debugger. Removal is as simple as deleting the procdump executable when finished. Each Parameter listed in the table below can be passed in the command line to modify the driver installation process. Therefore, if As of release 6.3.21-3 the Wacom driver can be installed silently using the command shown below from a prompt with administrator privileges: To uninstall silently simply add /u to the command above. Alternatively (and for older releases) you can proceed as below: To install/uninstall the DisplayLink video driver silently (e.g. via SCCM or a batch script) you will need to use the DisplayLink corporate installer guide: DisplayLink Installation Guide The silent installation switch for the MCT driver (for the 1031X) is "/s" - see also the MCT silent install command list: DisplayLink do not provide support directly to end users. Some assistance is available from their DisplayLink Support Page. A number of common problems are covered in the knowledge base. The forum contains a wide range of issues reported by DisplayLink users. They also have a support tool which can be used to generate a log file which can then be forwarded to DisplayLink for their investigation or sent to us. Alternatively please raise a ticket on our system by clicking the "Initial Support Request" button on our Wacom Support Page We will endeavour to respond within one business day. In terms of system specification there are no recommended RAM requirements for installing the Wacom tablet driver. DisplayLink provide information about system compatibility with their graphics driver, which is required for some of our tablets (for more details see the overview below): The recommended minimum hardware requirements for the MCT driver (required for the DTU-1031X) are as follows: Our most commonly used tablets for business purposes are the 1031X, 1031, 1141 and 1152 (in ascending order of resolution). For the 1031X, 1031 and 1141 two drivers are normally required: For DTH and DTK models no graphics driver is required because the graphics signal is carried separately via an HDMI cable, not via USB. Please note that these 2 video drivers are mutually incompatible and cannot normally be installed together (it may be possible on the very latest version of Windows 10 but is not recommended). The installation of the DisplayLink graphics driver is normally handled by the Windows platform when a compatible DisplayLink display is connected. Normally drivers are provided on a CD accompanying your Wacom device. If you do not have a CD you can proceed as follows: Once the relevant drivers are installed please check that the "Wacom Professional Service" service is running in Windows Services - if not please start it manually. For the DTU-1031X there is no service as such but you should find a new purple icon in your system tray. Before trying to capture a signature please check the following: After completing the above tasks, if the signature capture window fails to appear or appears but does not ink then proceed as follows: After starting the capture analyser please select the "Test Capture" option under the Service menu and then select "wintab" and attach the output as a text file to a Support Ticket. If you have any difficulty with following the above procedure please raise a Support Ticket. Another method is: .NET 4.5 is only required for the Wacom Desktop Center, which is included in the 6.3.30 driver package. Example: In addition to the Wacom tablet driver the DTU 1031, 1141 and 1141B require the installation of the DisplayLink graphics driver The 1031X and 1031AX (Adonis Light) require a different graphics driver provided by MCT. All other DTU, DTH, and DTK tablets use a standard video connection such as DVI, HDMI, DisplayPort, or USB Type-C and do not require a supplementary video graphics driver. PLEASE NOTE: With older releases of Windows installation of both drivers is not possible so in those cases the DTU 1031 and 1031X cannot be used together on the same computer. The installation log files for the DisplayLink driver are called It is very likely that the computer does not have the necessary SHA-2 driver signature support. This was distributed through Windows updates, and the customer can review their installed updates to see if it's installed. More information on this can be found in Microsoft's Support articles for the associated KB updates here: https://docs.microsoft.com/en-us/security-updates/securityadvisories/2015/3033929 A number of touch-screen devices such as laptops or tablets which are not equipped with a Wacom digitizer can be configured to capture signatures Wacom software still has difficulty with some touch-screen devices (such as the Surface Pro 7) because they generate multiple virtual monitors or tablets and the software doesn't know which one to connect to for the pen data. In order to assist in diagnosing such situations please download rtsInfo This is a combined console and window program for diagnosing RTS issues. It lists all available virtual tablets and allows each one to be tested for pen response. It should be ideally run from a command prompt but it is possible to run directly by double clicking on it from Explorer. When run it will start with a console window, displaying a list of all the "tablets" (virtual monitors) installed, and then pop up a grey window. As seen in the image above, count is 7, indicating that there are 7 virtual tablets or monitors. After that, the program uses (by default, see below) the first device that reports "DeviceKind: Pen". Carefully place your pen/cursor over the grey window – the text window will show pen data if the selected tablet is responding to the pen. Ensure you have the console window as the focus window, then you can press ESC to quit. When run from the command line (or Start->Run…) you can provide the index of which tablet to use. For example: This will override the automatic selection and use the tablet identified by the specific index. Repeat the above, starting at 0 until the console window displays information when you pass or press on the grey window with your stylus. NOTE: beware of accidentally using the mouse in the console window to select text – while text is selected (even if it's a single character) this will prevent the console window from responding and temporarily hang the program.Corporate installation of the DisplayLink graphics driver
Problem
Solution
Device is not connected (Windows 7)
Problem
Device not connected Solution
The solution is to run Windows Update until you are sure that nothing is missing.
DTH 1152 Touch Screen not working with XenApp
Due to the nature of XenApp and the way that it works with shared resources, Windows Ink is unable to work on a XenApp host.
By default the Wacom pen attempts to use Windows Ink, which is why it then works in XenApp when the use of Ink is disabled.
For touch the 1152 always uses Windows Ink for one and two finger inputs.
This issue has been reported to Citrix by multiple sources and we know that they are working with Microsoft to resolve it in a future update to XenApp.
At the time of writing (Nov 2018) there is no work-around for this issue - it depends upon Citrix and Microsoft between them to produce a solution in a later release of XenApp and/or Windows.
DTH-1152 Touch works on primary monitor instead of the extended screen
Touch mapping is easily set by opening the Tablet PC Settings, selecting the Display tab, clicking the <Setup> button to configure pen and touch displays, and selecting Touch to calibrate.
This Touch calibration tool is hidden on Windows 10 and there is no way to access it through the Windows 10 menu system - it can only be accessed through the Run dialog.
The following commands will open the Tablet PC Settings window: 1. %windir%\explorer.exe shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E} 2. tabletpc.cpl @1 3. multidigimon -touch
So, this mapping will need to be performed individually on each machine, but the settings will stay for that device as it is currently connected to the computer.
It is possible to write a script to create these registry keys without calibration, but this would need to be created by the local IT services.
Relevant information for these registry keys and the Tablet PC Settings shortcut can be found in the screenshot below.
DTU 1141 not recognised on Mac OS 10.13.6 High Sierra
Please see the necessary steps to get a DisplayLink capable display working on 10.13.6 at https://support.displaylink.com/knowledgebase/articles/1854724.
DTU-1141 not recognised on Mac OS Catalina 10.15
DTU-1031X does not work on Mac OS 11
DTU/DTH/DTK Troubleshooting Guide
DTU 1031/1141
For all other versions the DisplayLink driver for these devices is available here: DisplayLink driver downloadDTU 1031X
C:\ Program Files (x86)\Common Files\WacomGSS or C:\ Program Files\Common Files\WacomGSS
After starting the capture analyser please select the "Test Capture" option under the Service menu and then select "wintab".
Save the output in a text file and send it to us as an attachment on a support ticket. Support tickets can be created by clicking the "Initial Support Request" button on our Support Page.
We will endeavour to respond within one business day.
Please note that you will need to register on the Developer Relations site first via the "Login" link if you haven't already done so.
"Programs and Features" showing the Trigger Family video driver and Wacom tablet driver:
Enable driver logging
Driver version 6.3.36 and later
The logs only capture the Wacom driver's trace statements, the username of the current user session, the OS version of the machine in use, and the application name of the front-most application as that changes.Driver version 6.3.28-3 and later
The logs only capture the Wacom driver's trace statements, the username of the current user session, the OS version of the machine in use, and the application name of the front-most application as that changes.Driver versions up to 6.3.27
To use these, you have to manually create a folder for the logs.
The scripts use C:\wacom\logs by default, but you can edit the scripts to use any folder with permissions.
Crash dumps
Procdump -ma -i c:\dumps
Installer Command Line Parameters
WacomTablet_6.3.45-1.exe is the downloaded installer file, then WacomTablet_6.3.36-1.exe /opt nowdc would install the driver without Wacom Desktop Center.
Function (Release) Parameter Description Uninstall /u The uninstall argument is useful for quickly cleaning up installations that did not succeed or were partially successful. Silent Install /s The silent install option is usually used by companies or organisations for mass deployment without disrupting users. It should install the driver without any user input and no messages should occur during the install that are visible by the user. Silent installs will skip the .NET download and installation as that function is not silent. STU Mode Install /custom STU_MODE The "STU mode" install option is typically used in signature environments as it prevents the tablet from functioning normally. The pen cannot be used for navigation in STU mode, instead it can only be used when a signature application assigns a signature window to the tablet. Once the signature is complete and submitted the pen should become inactive again. No WDC Install (6.3.19) /opt nowdc The "No WDC" install option allows users to skip the installation of the WDC (Wacom Desktop Center) during the install process. This is helpful for large deployments of devices that don't use the WDC, taking up less space after the install and removing any requirements the machine may need for .NET 4.0/4.5. at least on the part of Wacom. No OSD Install /opt noosd The no OSD install option allows users to skip the installation of the Wacom Display Settings software during the install process. This is helpful for large deployments of devices that don't use the Wacom Display Settings software, taking up less space after the install. This does not prevent the FTDI driver from installing as that is still needed for certain firmware updates. No User Help Install (6.3.16) /opt nohelp The "No User Help" install option allows users to skip the installation of the local User Help content during the install process. Online User Help content will still be accessible so long as a web connection is present. No Internet Checks Install (6.3.29) /opt noinet The "No Internet" install option allows users to skip the checks for, downloads of, and installation of any driver/WDC prerequisites during the install process. Enable Driver Logging (6.3.31) /opt DebugDrv The Enable Driver Logging argument is useful for enabling full driver logging on install. Enable Wintab and Driver Logging (6.3.31) /opt DebugDll The Enable Wintab logging argument is useful for enabling full Wintab and driver logging on install. No Automatic Custom Applications /opt noappx The No Automatic Custom Applications option skips the installation of any .wacomas files to prevent Wacom's custom application settings from populating automatically. Remove Existing User Preferences on Install /opt deleteallprefs The Remove Existing User Preferences on Install option removes any existing user preferences to provide users with a new driver state when their install is complete. Auto Driver Restart /opt AutoDriverRestart Enables the auto driver restart feature that will automatically restart the driver if one of the Driver's processes crash. This is intended only for users that don't use Wintab apps as this will disrupt their Wintab connection. No non-WDC Notifications /opt noupdates The noupdates parameter will prevent the installation of the Wacom Update Utility that provides system notifications for Wacom driver, firmware, and BIOS updates. Suppress Secure Driver Session /opt suppresssecuredriver This parameter prevents the secure driver session from starting at the Windows login screen.
Silent installation or uninstallation of tablet and video drivers
wacomtablet_6.3 .21 -3.exe /s
Install Command: /s or -s : Silent mode /f1 or -f1: Specify alternative response file name and path /f2 or -f2: Specify alternative log file name and path Silent Installation: ================================= Run "setup.exe /s /f2<path\LogFile>" For example, setup.exe /s /f2c:\ AspireLinkInst.log Silent Uninstallation: ================================= Run "setup.exe Uninstall /s /f1<path\uninstall.iss> /f2<path\LogFile>" For example, setup.exe Uninstall /s /f1.\uninstall.iss /f2c:\ AspireLinkUninst.log
Support for problems with the DisplayLink driver
Please see How can I report Windows issues to DisplayLink?
Please note that you will need to register on the Developer Relations site first via the "Login" link if you haven't already done so.
Tablet installation
SYSTEM REQUIREMENTS
Wacom Tablet Driver
Our Pen Tablets use so few resources that we consider any computer that can operate a mouse and keyboard should be compatible with our tablets and drivers.DisplayLink Graphics Driver
https://support.displaylink.com/knowledgebase/articles/544297-is-my-windows-computer-compatible-with-displaylinkMCT (Trigger Family) Driver
TABLET AND DRIVER OVERVIEW
The tablet driver is the same for all pen tablets but the 1031X requires a different video driver from the 1031 and 1141.
This means that you cannot use the 1031 or 1141 at the same time as a 1031X on the same PC.
Windows 10 has included basic DisplayLink support since the Anniversary update.
On Windows 7, Windows Update will fetch the appropriate driver for you and install it, but the installation is not silent.MANUAL DRIVER INSTALLATION
For the DisplayLink driver there should also be a service called "DisplayLinkManager" and this should also be running.
Please see the "Programs and Features" screenshot below for an illustration of what the icon looks like.
TROUBLESHOOTING
C:\Program Files (x86)\Common Files\WacomGSS
or
C:\Program Files\Common Files\WacomGSS (if you have run the 64-bit installer for the Signature SDK)
If you haven't installed the SDK (perhaps because you have sign pro PDF instead) please download CaptureAnalyser from the Test signature capture page."Programs and Features" showing the Trigger Family video driver and Wacom tablet driver:
Test the correct functioning of a DTU
1. Check Device Manager to make sure that all HID displays are displayed without any incident (i.e. a yellow exclamation mark).
2. Check that the Wacom driver is operating correctly using one of the following methods:
Wacom tablet driver 6.3.30 requires .NET framework 4.5
The Wacom Desktop Center software does not support the DTU-1141 or 1141B, so it is not necessary to install it for use with that device.
If the customer uses the "/opt nowdc" parameter during install they can exclude this software and .NET 4.5 will not try to install. C:\Users\<user>\Desktop\WacomTablet_6.3.30-6.exe /opt nowdc
What graphics driver is required for my DTU?
For this please download the UV-A8301 USB 2.0 Trigger Family Display Adapter. (Please note that the MAC driver included in the download file is not compatible with the 1031X or AX).
The DisplayLink and MCT drivers should not normally be installed together on the same PC because they are incompatible - in fact they mutually exclude each other at installation time.
It may be possible to avoid conflicts on the very latest releases of Windows 10 where DisplayLink have worked with Microsoft to provide support natively within Windows.
Where are the log files for the DisplayLink driver installation?
setupapi.xxx.log
(where "xxx" could be for example "offline" or "setup" or "dev" or "upgrade")
and are found in C:\Windows\INF
Windows cannot verify the digital signature for the drivers required for this device
Scenario
Probable solution
SHA-2 driver signatures are required for all new hardware drivers produced after October 2014. SHA-2 driver signatures are native to Windows 8 and Windows 10, but not to Windows 7.
Without the necessary update, Windows 7 will believe that a driver signed with SHA-2 is invalid, as it will not recognize the signature.
Troubleshooting tool for touch-screen devices with third-party digitizers
by means of a special licence which allows Wacom signature software to handle Microsoft Pen Protocol, also known as RTS or Real-Time Stylus.
rtsInfo displays all 7 virtual tablets (index range is 0-6), and then also displays the results of what the system regards as the "default tablet". rtsinfo 4
Source: http://developer-docs.wacom.com/faqs/docs/q-tablet/tablet-driver
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